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Shipping & Returns
PICK UP @ OUR SHOP
At Sincerely Valentine you can choose to collect your order at our boutique. This option is free of charge. We want to kindly ask you to pick up your package within 7 days. If the parcel is not collected after 3 months, we will be forced to cancel your order and we can not refund the money.
Below is an overview of our international shipping rates. Within en outside the EU we work with Bpost.
|Belgium||€3,95 Free delivery above €75|
|The Netherlands||€8,50 Free delivery above €75|
So you’ve received your order, but something’s not quite right or as expected. It happens. Sincerely Valentine has an easy return policy in order to create a pleasant shopping experience. We accept returns of all items – except for jewellery due to hygienic reasons – purchased from www.sincerelyvalentine.com within 14 days of the delivery date. All you need to do is send your package back to the dress below and add your retour via your account.
Unfortunately we don’t offer free returns.
WHEN CAN I RETURN MY WEBORDER?
You have 14 days past the delivery date to try on clothes and shoes, but we don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period. See how to return an item that was damaged at delivery, below.
Please make sure to return any items the way you received them, including all tags, dustbags, and boxes.
CAN I RETURN AN ITEM I PURCHASED INSTORE?
We hope you like what you have bought, but if you are unhappy you can return your product(s) within 14 days of the purchase date. Simply bring your product(s) into store with your receipt to change for another item or a gift card.
We want this to go smoothly, so please fill in the returns form and include it in your return. To ensure your item(s) gets to us safely and on time, please use one of our recommended postal services (Bpost for Belgium, UPS or DHL for international) and hold onto your tracking number. The returns address is printed on the returns label. Please note that we are not responsible for any missing, late, or damaged returns.
Depending on your bank, it can take up to 7 working days to process and get your refund to you.
If you paid for your order using a giftcard then we will return the refund on a new giftcard.
Received damaged goods, or had something break within your 12 month warranty? Oh no! We hate it when that happens, but here’s how we work with you to examine and try to resolve the issue.
Send an email to firstname.lastname@example.org listing the following:
A copy of your receipt or order number;
A clear picture of the damage;
A brief description of the damage (and how it occurred if applicable).
Can’t find the answer to your question, or been waiting for more than 14 days for your returns? Get in touch with us by sending an email at email@example.com. Happy to help you!