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Shipping & Returns

RETURNS

So you’ve received your order, but something’s not quite right or as expected. It happens. Sincerely Valentine has an easy return policy in order to create a pleasant shopping experience. We accept returns of all items – except for jewellery due to hygienic reasons – purchased from www.sincerelyvalentine.com within 14 days of the delivery date. All you need to do is fill in the returns form and send your package back to us. Unfortunately we don’t offer free returns.

WHEN CAN I RETURN?

You have 14 days past the delivery date to try on clothes and shoes, but we don’t accept items that have been worn or used, items that have become damaged because of improper use, or items returned after the 14-day cooling-off period. See how to return an item that was damaged at delivery, below.

Please make sure to return any items the way you received them, including all tags, dustbags, and boxes.

RETURNS FORM

We want this to go smoothly, so please fill in the returns form and include it in your return. To ensure your item(s) gets to us safely and on time, please use one of our recommended postal services (Bpost for Belgium, UPS or DHL for international) and hold onto your tracking number. The returns address is printed on the returns label. Please note that we are not responsible for any missing, late, or damaged returns.

MONEY BACK

Depending on your bank, it can take up to 5 working days to process and get your refund to you. 

GIFTCARD

If you paid for your order using a giftcard – lucky you – then we will return the refund on a new giftcard. 

DAMAGED ITEMS

Received damaged goods, or had something break within your 12 month warranty? Oh no! We hate it when that happens, but here’s how we work with you to examine and try to resolve the issue.

Send an email to info@sincerelyvalentine.com listing the following:

  1. A copy of your receipt or order number;

  2. A clear picture of the damage;

  3. A short description of the damage (and how it occurred if applicable).