Free shipping on all orders above 250 euro
Minimum order 150 euro
Minimum first order 750 euro
- Belgium: 1-2 days valid for orders made on weekdays before 15h
- Europe: 3 - 5 days business days
- Belgium: €4,95
- The Netherlands: €5,95
- Germany: €5,95
- Luxembourg: €14,95
- France: €14,95
We provide a 7 day return window for all orders in the following assumptions, whenever it is not related to a personalized defected item:
- The product is not what I expected, and I’d like to return it or exchange it with another one
- I received my order in poor conditions
In any case, the products that will be exchanged or returned must be in perfect conditions and show no evident signs of being used. It is your responsibility to provide adequate packaging to make sure that the items arrive to Sincerely Valentine in perfect conditions. If you have trouble finding a suitable packaging, we suggest using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.
The time window in which you can exchange or return an item lasts 7 days, starting from the day the order is delivered.
Please contact firstname.lastname@example.org to request your return.
After the package arrives at our HQ you will receive a confirmation email, informing you that the amount will be sent to your account. You will receive the amount in the same way you made your purchase. This can take up to 14 business days.